We strive to ship every order within 2-3 business days. All shipping times are stated in Business Days (does not include holidays and weekends) and does not include Saturday delivery. In order to guarantee that an expedited shipment is shipped the same day, it must be received before 9 a.m. Pacific Time. Once your order ships, it will arrive according to the option you selected at checkout.
We ship to any country you would like; however, import laws, customs, tariffs, and policies vary by country, and are sometimes enforced differently depending on the particular import office or customs agent who processes your shipment. We make no representations or guarantees that importing the Radiate Portable Campfire is legal in your country and it is your responsibility to ensure that it is. You, the customer, are responsible for any additional charges, taxes, fees, or duties. We will ship your order according to the method you select upon purchase, but we cannot control or guarantee delivery times, as once your order reaches your country, we have no control over how long it takes to import and satisfy your country's customs and declaration procedures. In the case that your shipment is denied entrance into the country, our normal refund policies apply – that we will refund the full purchase price, minus shipping and handling, upon the receipt of your returned product.
We pride ourselves on our customer service and we are confident in the quality of our product. To return any product, simply email us at Info@RadiateOutdoorSupply.com. If your product is damaged, we ask that you send us an email with the photo of the damaged item and reason for return. We are committed to our product and will do everything in our power to ensure your 100% satisfaction. Upon receiving the return we refund the amount of the product, minus shipping and handling. If you received free domestic shipping when you initially ordered and you return a product for reasons other than a manufacturer's defect, the cost of shipping will be deducted from your refund amount.
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The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
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